BJ's Off-Road - No Refund???

[billyrb]

Frank, you keep coming on here bashing us, and the fact of the matter is you could have resolved this in 2 minutes had you wanted to. We DID NOT RECEIVE your package, and as explained several times, we don't use Fedex due to the drivers not delivering packages around here.

All you had to do was call Fedex as we suggested and start a trace. They would then come back and say yes, you are right, it didn't actually arrive, and then you would have received a refund. But, as you continue to do, you blame us when it wasn't our fault that Fedex didn't actually deliver the package. We will keep responding to all of your posts as often as you like.

The facts are this: you received a part that was correct and fit correctly, but you didn't like it and got mad, and wanted to send everything back. You shipped via Fedex and it didn't arrive here. You refused to start a trace with Fedex that was simple, easy and would take you 2 minutes. You filed a chargeback which we disputed and won. And good for you, you made the credit card company eat the refund, raising everyone's rates since you couldn't be bothered with a 2 minute phone call to Fedex.

[ffrayer]

Frank, you keep coming on here bashing us, and the fact of the matter is you could have resolved this in 2 minutes had you wanted to. We DID NOT RECEIVE your package, and as explained several times, we don't use Fedex due to the drivers not delivering packages around here.

All you had to do was call Fedex as we suggested and start a trace. They would then come back and say yes, you are right, it didn't actually arrive, and then you would have received a refund. But, as you continue to do, you blame us when it wasn't our fault that Fedex didn't actually deliver the package. We will keep responding to all of your posts as often as you like.

The facts are this: you received a part that was correct and fit correctly, but you didn't like it and got mad, and wanted to send everything back. You shipped via Fedex and it didn't arrive here. You refused to start a trace with Fedex that was simple, easy and would take you 2 minutes. You filed a chargeback which we disputed and won. And good for you, you made the credit card company eat the refund, raising everyone's rates since you couldn't be bothered with a 2 minute phone call to Fedex.

Not Bashing anyone. Facts are facts. I am just warning anyone on here who chooses to do business with you to make sure and get a signiture any and every time they send product back to BJ'S. You didn't win the chargeback. My credit card company was very adamant that I had all the proof in the world but the laws don't protect me but they would. You lost me and everyone in my club as a customer. It will be one if the most expensive $20.00 mistakes you will ever make.

[TPICherokee]

Not Bashing anyone. Facts are facts. I am just warning anyone on here who chooses to do business with you to make sure and get a signiture any and every time they send product back to BJ'S. You didn't win the chargeback. My credit card company was very adamant that I had all the proof in the world but the laws don't protect me but they would. You lost me and everyone in my club as a customer. It will be one if the most expensive $20.00 mistakes you will ever make.

Wow... just call FedEx...

Like I said before, it shows being delivered on a MONDAY! We rent a shop on a residential piece of property, FedEx Home Delivery doesn't deliver on MONDAY so that tells me that:

A. It was sent back to the wrong address
or
B. FedEx made a mistake (yes, it does happen)

So all you had to do is call FedEx and start a tracer. I tried to but they wouldn't let me because I didn't ship it.

There are the facts for you, your 'facts' aren't quite correct.

Also, when you said:

Apparently, according to them, this is bot the first time this has happened with them. So if you send anything back to BJs regardless of an RMA ask for a signature.

Since we have had a TOTAL of 3 chargebacks in 12 years, I can 100% guarantee you that this is the FIRST time it has happened with us. It may happen a lot with your credit card company and other vendors but not with us.

So please don't accuse us of things that are not facts.

[ffrayer]

I am done with you two. Package was delivered (if you looked up the tracking info the. Address is correct). Tracking info is correct. You sent the wrong part- it happens. Just man up and fix the issue. $20 in parts cost you two clowns 5k and counting never mind the bad press.
Customers have a choice who they buy from. Your not mine. Live with it

[Raliegh Montebello]

i just wish the midplate I ordered came in a padded envelope instead of a big cardboard box. Otherwise, it showed up sooner and cheaper than I thought. Installed quickly, and no leaks. Now, if only my main seal would cooperate...

[billyrb]

Unfortunately Frank refused to call Fedex to have them put a tracer on the package. Once they did that, it would have been resolved immediately and he would have received either a refund from us if Fedex found & redelivered to us, or if they couldn't find it, they would have issued him the credit directly. Instead, he keeps wasting both his time and ours posting how it was us screwing him, and expects us to pay for a part that wasn't returned (wow, a delivery company says a part is delivered that actually wasn't, how incredible; if that never happened, then why would those companies have such huge loss & claims departments I wonder).

The fact is rather than taking literally 2 minutes to start the tracer, Frank chose to make his credit card company eat the charges (even though it wasn't their fault), and has wasted thousands of dollars of other people's time. Class act. Oh, and Frank, since I know you will read this, we refund people every day for parts that are returned to us. The funny part about this is if Frank decided to call Fedex, they would still initiate a tracer and would search for the package.

[TPICherokee]

I am done with you two. Package was delivered (if you looked up the tracking info the. Address is correct). Tracking info is correct. You sent the wrong part- it happens. Just man up and fix the issue. $20 in parts cost you two clowns 5k and counting never mind the bad press.
Customers have a choice who they buy from. Your not mine. Live with it

Frank, don't mistake my responses for wanting your business back. My responses are to defend our company against your false accusations. I don't think we have received any bad press, I think we have defended ourselves pretty well here. I have received multiple PM's of people saying how big of a joke you are - I don't agree with the names they have called you but that is the perception of ffrayer. I will not man up and fix the issue because the package isn't here, the tracking shows it as delivered but, again, it is not. Can you 'man-up' and call Fed-Ex?

Every part of me wishes it was here so I could refund your money and be done with you, but the fact that you called your credit card company instead of us or FedEx has created a lot of extra paperwork and hassle on both of our ends that I wish could have been avoided. You've got your money back from your credit card company so why not just drop these false accusations and be done?

I, for one, am getting tired of posting the same thing over and over and over again but I will continue to post on your responses to defend our company.

Thanks for reading, have a great week.

[SJTD]

I'm wondering what ffrayer would do if he ordered something and the vendor said it was delivered and showed the same proof ff's showing.

I rather think he would say "I never singed for it, they must have delivered it to the wrong place, happens all the time" and expect the vendor to eat the cost or chase down the package.

[Fleg]

Granted I've only had one order from BJ's but it was recent. Shipping was fast, price was reasonable. I'll order from them again.

What I am getting sick of is reading the same person taking every chance they can find to drag a companies name through the mud that appeared to try and work out a problem.

[68glad]

Can you 'man-up' and call Fed-Ex?

Seems like a simple request to me. Frank, prove them wrong right here in front of everyone to see. In other words.....put up or shut up!
I for one find it odd that only five days after you sign up on the forum and in your first post on this thread, you are already wondering if you'll have to file a claim w/ the cc company & dispute. Seriously, call for the trace, prove em' wrong & we will all laugh at them. Until that happens I know whose side I'm on.

[Fleg]

1.800.463.3339

[lastjeepstanding]

Guess there wasn't a trace done yet? I personally have bad experiences with fed ex through my place of business. BTW even if you have a signature its no guarantee. I had a Mickey Mouse sign for a panel box we shipped once.

[Tigger4X]

I have ordered a fistful of parts from BJ's Off Road and have only had one instance that necessitated a return; I ordered the wrong fuel filler neck. I talked to Ryan and got my RMA with an email confirmation of such. Packaged it up, sent it back in a Flat Rate box (which INCLUDES tracking), and received a quick email confirmation that they got it and how much my credit was. I turned around and ordered the correct filler neck along with a few more parts; of which I got them PDQ. EVERY time I have called I have ordered I have gotten quality parts. EVERY time I have called I have gotten a professional demeanor that was more over like talking to a buddy. BJ's has always been a class act. They'll keep getting my business!

Now ... IF only I could get Brent to send me some stickers.

[mark74harley]

BJ off road

Yes they sell stuff they don't have and then do not retun the money very bad business only one worse Z&M Jeep he is just plain WEIRD.

[tgreening]

Yes they sell stuff they don't have and then do not retun the money very bad business only one worse Z&M Jeep he is just plain WEIRD.

I was with you on BJs operating a little funky, at least back when I dealt with them, but I've met the owner of Z&M, seen his work, and ate lunch with the man. Unless he's developed a sudden affinity for hallucinogenic controlled substances there was absolutely nothing weird about him.