Team Grand Wagoneer

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  • gte901m
    350 Buick
    • Jun 24, 2007
    • 1034

    Team Grand Wagoneer

    I just thought I would share my experience...

    I called them on the phone to order a dozen or so parts: window wipes, weather stripping, lock set, etc. The lady on the phone asked "what year vehicle" - I said '82 cherokee - I hear her mumble XJ. I correct her and explain that it is a full size. She didn't get it. She put me on hold - must have asked someone else there for help. I was inquiring about window tracks. She said she would have to check the back for them, and would call me back in 1hr. She never called me back. I called them again 3hrs later and got someone else. I had to go through the entire process again. They finally said they had them. I placed my order later that afternoon - Feb 19th. They charged my credit card that same day.

    I called them on Feb 25th to try and get a tracking number - they said they would look up my order and call me back in 20 minutes. They didn't call, so I called them back in 1hr. Some one else answered the phone - they said the person I spoke with earlier was at lunch. This person looked up my order while I waited on hold. He then informed me it had not yet shipped - they were waiting on one part to arrive - one that they told me earlier was in stock.

    I was a little PO'd at this point. He offered to ship everything but that one part "at not extra charge". Todays is March 3rd and nothing has arrived.

    I'm not sure what carrier they use for shipping, but weatherstripping and door locks shouldn't take 8 days to get here.

    Maybe this is non-typical for them, but I will not be doing business with them again.
    Where are we going and why am I in this basket?
  • Kali
    304 AMC
    • Mar 29, 2005
    • 2391

    #2
    unfortunately you arent the first one to complain about them, and certainly wont be the last.
    1982 J-10 Pioneer

    Check out my YouTube Channel !!
    Check out my Instagram !!

    2018 Grand Cherokee Upland

    "The J-series Jeep pickups are simultaneously the ugliest and the most beautiful trucks ever made."

    Comment

    • gte901m
      350 Buick
      • Jun 24, 2007
      • 1034

      #3
      I guess I should have done some research on them first...
      Where are we going and why am I in this basket?

      Comment

      • Gil
        258 I6
        • Dec 01, 2007
        • 278

        #4
        Whenever I called...it was the same lady and she seemed to know what she was doing, but was not very nice at all. So, I never ordered through them.

        On the other hand, BJs has most of what Team Grand Wagoneer has plus better customer service. I placed an order recently with BJs and got a call a couple days later saying one item was on back order...they offered to send what they had and I accepted. I think BJs only bills you what they send you. Out of 3 or 4 orders, I am waiting for 2 items, but to no fault of BJs...just on back order.

        Remember, BJs price matches...so, do some research on what you want and see if BJs has it...I thought they didn't have some stuff but once I communicated with them, sure enough they had it. Just based on their customer service, I will go to them first until they say they don't have, and can't get, what I want. Once I get a little extra $$$, I will order a AGR steering box...I found it for cheaper elsewhere, but BJs said they would match the price, so they get my business.

        (NOTE: I have no affiliation with BJs other than being a satisfied customer)
        Gil
        1980 Cherokee Chief

        Comment

        • Rednex4x4s
          232 I6
          • Dec 09, 2007
          • 134

          #5
          I really find it funny everybody talks about BJ's service. When I bought my G-Wag last year I called to order about $3000 worth of parts from them.I talked to a young guy and told him the list.He told me he would call me later with a price since I would be ordering so much.He never called me back and I havent called them since.I was suprised I didnt hear from them now that I belong to IFSJA and have read all the good things about them.Im sure it was a 1 time thing.


          P.S.list included Gears,carriers,Swamper Boggers,6"Lift kit ,one of the SOA/Shackle flip kits and a hi steer nuckle.
          It is wise to apply the oil of refined politeness to the mechanisms of friendship.
          http://www.fourwheeler.com/eventcove.../photo_48.html

          Comment

          • Gil
            258 I6
            • Dec 01, 2007
            • 278

            #6
            Not only have they been there when I called them, but Ryan answered my emails and Brent was always there for Live On-line support. Good people.
            Gil
            1980 Cherokee Chief

            Comment

            • dabear
              232 I6
              • Dec 02, 2004
              • 37

              #7
              Sorry you are having difficulty with them. I've placed several orders with them and have never had an issue so far....they aren't as knowledgeable as some of our other vendors IMHO but they do have hard to find stock. Only one of our FSJ vendors have I had an issue with....the one in PA.
              89' Grand Wagoneer

              Comment

              • GWDriver
                304 AMC
                • Jul 07, 2003
                • 2044

                #8
                BJ's has always come through for me, whether it was a request online or on the phone. I've always gotten a call back and the merchandise I ordered was correct when it got here.

                They'll get more orders from me.

                The other guys??? I've not been impressed enough to order from them.
                LarryD
                USMC Retired

                Good Lovin', Good Beer, and a Grand Wagoneer. What more could one want?

                1984 Grand Wagoneer My therapy
                1988 GMC Suburban soon to be retired. . .SOLD
                2006 Hyundai Sonata GLS/LX Wifes DD
                2003 Dodge TD 4x4 long bed

                Comment

                • Greenfire
                  350 Buick
                  • Nov 13, 2004
                  • 811

                  #9
                  I think all of the vendors should list if the product is in stock or not before you send your order in. I would pay a few bucks more for the one company who has the item in stock versus a back order at the other. This would solve a lot of ordering problems up front.

                  I never had any problems w TG, but it was just a few small items. BJs is my vendor of choice.
                  1984 J10

                  Comment

                  • scantar
                    AMC 4 OH! 1
                    • Jul 16, 2005
                    • 4296

                    #10
                    x a billion on BJ's.

                    You'll never hear anyone mumble 'xj' plus they're members here, offering advice on lots of stuff as well as offering the same quality as Team Grand.


                    Steve
                    '76 Waggy, TH400, Quadratrac and a fourOH!one Sold

                    My other car is a Viner Pro Team...no wait, my other car is a Masi Speciale...nonono, my other car is a Bianchi 928SL

                    Comment

                    • The PIG Smith
                      King Browless

                      Moderator
                      • Nov 30, 2001
                      • 6537

                      #11
                      Folks needs to understand, that most of our local FSJ vendors (local, meaning advertise in the vendors forum and contribute in the other forums) have other daily jobs and the FSJ business is a side business.
                      Sometimes, because of other priorities, they can sometimes not always perform 100% to best of their ability.
                      Now is this a license for poor customer support?
                      Absolutely not!
                      But, it is an explanation and if we the customer know this, we can sometimes be a little more patient to allow the vendor time to perform better.
                      Bryan Smith
                      2017 Jeep Grand Cherokee Limited
                      - 75th Anniversary Edition - 1941 Trim Package - Recon Green
                      1986 Jeep J20
                      - Super clean rig from the AZ/CA state line
                      1982 Jeep J10
                      - Has become a Long Term Project.
                      1981 Jeep J20
                      - Commercial flat bed - Lost in a Divorce --gone
                      1987 Jeep J20 Pioneer
                      - Former Rick Bielec aka Ricbee plow rig. Major rust!! --gone

                      IFSJA Member #1933 Joined November 30, 2001

                      Originally posted by Jayrodoh
                      ...but if it works, I wouldn't touch it.
                      Originally posted by Lindel
                      Best laid plans, yada yada yada...

                      Comment

                      • gte901m
                        350 Buick
                        • Jun 24, 2007
                        • 1034

                        #12
                        I understand they may have another day job, but if you say you are going to call me back in "X" number of minutes - then do it. If you are busy and can't, just let me know. I'm not arguing with you - I'm just ticked off about this whole ordeal.
                        Where are we going and why am I in this basket?

                        Comment

                        • The PIG Smith
                          King Browless

                          Moderator
                          • Nov 30, 2001
                          • 6537

                          #13
                          Originally posted by gte901m
                          I understand they may have another day job, but if you say you are going to call me back in "X" number of minutes - then do it. If you are busy and can't, just let me know. I'm not arguing with you - I'm just ticked off about this whole ordeal.
                          I was referring to local Vendors like BJs, ZMJeeps and others.
                          Team Wagoneer is a full time business and there should be little excuse for poor customer support.
                          I really do not understand about some folks...the FSJ community is very small, so vendors, no matter who or where they are, need to be very careful, as the these types stories spreads quickly in a small community.
                          IMHO, Vendors in small community needs to work harder at customer service.
                          They do not have the luxury of huge customer base, where they afford to let a few customers slip through the cracks due to poor service.
                          Bryan Smith
                          2017 Jeep Grand Cherokee Limited
                          - 75th Anniversary Edition - 1941 Trim Package - Recon Green
                          1986 Jeep J20
                          - Super clean rig from the AZ/CA state line
                          1982 Jeep J10
                          - Has become a Long Term Project.
                          1981 Jeep J20
                          - Commercial flat bed - Lost in a Divorce --gone
                          1987 Jeep J20 Pioneer
                          - Former Rick Bielec aka Ricbee plow rig. Major rust!! --gone

                          IFSJA Member #1933 Joined November 30, 2001

                          Originally posted by Jayrodoh
                          ...but if it works, I wouldn't touch it.
                          Originally posted by Lindel
                          Best laid plans, yada yada yada...

                          Comment

                          • TPICherokee
                            Administrator
                            • Jul 02, 2001
                            • 3361

                            #14
                            Originally posted by The PIG Smith
                            I was referring to local Vendors like BJs, ZMJeeps and others.
                            I have not had another job for about 2.5 years now and we have another guy working full-time for us and has been for almost 2 years. So BJ's Off-Road is not a side business and hasn't been for 2 years.

                            In the last 1.5 years we have been striving to provide better customer support which I believe (and most would probably agree) that we have achieved.

                            In the beginning, it was just myself and Ryan. Ryan was (and still is) just phone customer support in the evenings and I tried to pack boxes, answer phones, bring in stock, etc, etc before I had to go to my regular day job and customer service suffered, I couldn't answer the phone a lot or call people back in a timely manner. This is why I made the decision to quit my day job and hire someone on. We try to answer every phone call but there are still only 2 of us doing so, so sometimes customers will have to leave a message. We return all messages by the end of the day before we go home, no exceptions. Obviously, we can't talk to everyone when we call back but we do call everyone back.

                            That being said, Rednex4x4s, I do not remember talking to you and I will talk to Matt and see if he remembers but if you PM me your phone number or a list of what you wanted, I can quote it up ASAP.

                            Thanks for the kudos!
                            www.bjsoffroad.com - BJ's Off-Road - Your Full-Size Jeeps Parts Specialist

                            1987 Grand Wagoneer - 5.3 Vortec, 4L60E, NP242
                            1979 Cherokee Chief - 6-inch BJ's Off-Road Lift Kit, TPI Chev 350, 700R4 with NP208 and 4.56 gears, 35x12.50R17, Rhino Front End, J-Truck Rear Axle, GoMango Orange.
                            1979 Cherokee Chief​ - 5.3 Vortec, 4L60E, Quadratrac, Alpaca Brown Paint, new stock interior
                            1976 J10 Longbox - 258, T18, Dana 20 - Sniper Fuel Injection
                            1967 M715 - 454 Chevy, TH400, 1100R16 Michelin XZL Tires, Stock otherwise (sold)

                            Comment

                            • Troutbum
                              232 I6
                              • Dec 12, 2007
                              • 53

                              #15
                              I have ordered from Team Grand Wagoneer twice and will not do it again. Emailed and called about questions I had about the items I ordered and no response from them. Last order was from BJ's and they will be my first choice for now on. They have great customer service and that's a plus.
                              Mike


                              1979 J10
                              Currently Under Construction

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