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Decided to do a little inquiring concerning the Quadra Trac Chain , specifically the chain offered by Crown.
I sent them this inquiry:
Inquiry: I am interested in purchasing this replacement chain from an authorized dealer, however through the various forums on the web I have been notified that your chain has reliability issues, specifically chain stretch is excessive in extremely low miles. Question; have you folks addressed the reliability issues of this product?
Answer:
We have addressed the issues with the reliability on the transfer case chains used in the Quadra Trac transfer case (8122392). We do not currently have any inventory for this part. Any chains that are currently being distributed are not the revised chains. I do not have a timeframe for the revised chains to arrive.
Let me know if you have any questions.
Regards,
Adam Dunderdale
Technical Service Representative
Crown Automotive Sales Co. Inc.,
[email protected]
What I found interesting was "Any chains that are "currently" being distributed are NOT the revised chains".
So I take this to say that anyone currently selling a Crown QT chain is of the old design/material. In addition this seems to be saying even the chains currently being offered with a 12 month warranty.
So Crown is acknowledging a reliability issue, and they are saying any chains currently in stock are of the old design. What is disheartening is their statement that there is no time frame on the arrival of the "revised" chains.
Well at least I now know that any Crown chain being sold by any vendor is not their revised chain regardless of the stated warranty.
Also you have to give props to Crown for addressing the issue and to not continuing to supply an inferior product to customers. I have to say I'm impressed, their voluntary withholding of inferior chains says a lot about the company.
I sent them this inquiry:
Inquiry: I am interested in purchasing this replacement chain from an authorized dealer, however through the various forums on the web I have been notified that your chain has reliability issues, specifically chain stretch is excessive in extremely low miles. Question; have you folks addressed the reliability issues of this product?
Answer:
We have addressed the issues with the reliability on the transfer case chains used in the Quadra Trac transfer case (8122392). We do not currently have any inventory for this part. Any chains that are currently being distributed are not the revised chains. I do not have a timeframe for the revised chains to arrive.
Let me know if you have any questions.
Regards,
Adam Dunderdale
Technical Service Representative
Crown Automotive Sales Co. Inc.,
[email protected]
What I found interesting was "Any chains that are "currently" being distributed are NOT the revised chains".
So I take this to say that anyone currently selling a Crown QT chain is of the old design/material. In addition this seems to be saying even the chains currently being offered with a 12 month warranty.
So Crown is acknowledging a reliability issue, and they are saying any chains currently in stock are of the old design. What is disheartening is their statement that there is no time frame on the arrival of the "revised" chains.
Well at least I now know that any Crown chain being sold by any vendor is not their revised chain regardless of the stated warranty.
Also you have to give props to Crown for addressing the issue and to not continuing to supply an inferior product to customers. I have to say I'm impressed, their voluntary withholding of inferior chains says a lot about the company.
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