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Yup, yet another bad Team Grand Wagoneer experience.
I ordered new seat belts for $274 and a new set of tan interior carpet for $319. Both had serious issues when they arrived. It's been over a month now and despite repeated phone calls and emails there has been no answer regarding replacement.
The carpet I chronicled in an earlier separate thread. The ACC carpet is a bad fit and low quality, but I expect there is no recourse.
I also ordered a new set of tan front seat belts for my '87 wag. They shipped 2 middle lap belts in the correct color and 1 inertia belt in the wrong color. They got 1 out of 3 on this one.
They still need to ship 2 tan inertia belts to correct this order.
I did finally make phone contact today with a woman named Stephanie Davis at 262-658-1999. If you use the email or phone number on there website don't expect a return call. I think this is a special tel number they use with their suppliers.
She told me that she had shipped replacement seat belts. I ran the tracking order she provided and it was a 30 lb package from....ACC! I called her back and told her she mistakenly shipped me someone elses carpet order, wants the carpet back and is sending Fed X to pick it up. Right.
I then asked her again where my seat belts were. She said "I thought they shipped them", then she put me on hold for 5 minutes and disconnected me for the second time today.
A woman named Melissa owns this business. She relies on her employees to act on her behalf to further her business. In this case Stephanie has let her down, under no circumstances will I ever order another product from these guys again.
As I noted in my carpet post, I knew that dealing with Team Grand Wagoneer was risky. But I had a bunch of parts I needed that BJ's doesn't sell, and didn't want to split up my order.
I hope BJ's can expand his line of products so we don't have to rely on TGW as a supplier for certain parts.
I ordered new seat belts for $274 and a new set of tan interior carpet for $319. Both had serious issues when they arrived. It's been over a month now and despite repeated phone calls and emails there has been no answer regarding replacement.
The carpet I chronicled in an earlier separate thread. The ACC carpet is a bad fit and low quality, but I expect there is no recourse.
I also ordered a new set of tan front seat belts for my '87 wag. They shipped 2 middle lap belts in the correct color and 1 inertia belt in the wrong color. They got 1 out of 3 on this one.
They still need to ship 2 tan inertia belts to correct this order.
I did finally make phone contact today with a woman named Stephanie Davis at 262-658-1999. If you use the email or phone number on there website don't expect a return call. I think this is a special tel number they use with their suppliers.
She told me that she had shipped replacement seat belts. I ran the tracking order she provided and it was a 30 lb package from....ACC! I called her back and told her she mistakenly shipped me someone elses carpet order, wants the carpet back and is sending Fed X to pick it up. Right.
I then asked her again where my seat belts were. She said "I thought they shipped them", then she put me on hold for 5 minutes and disconnected me for the second time today.
A woman named Melissa owns this business. She relies on her employees to act on her behalf to further her business. In this case Stephanie has let her down, under no circumstances will I ever order another product from these guys again.
As I noted in my carpet post, I knew that dealing with Team Grand Wagoneer was risky. But I had a bunch of parts I needed that BJ's doesn't sell, and didn't want to split up my order.
I hope BJ's can expand his line of products so we don't have to rely on TGW as a supplier for certain parts.
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