As a self-employed small businessman, the principle of customer service is my main and ONLY priority. I deal with a LOT of vendors (all over the world) and their idea of service varies widely.
I must say that BJ's is one of THE best companies I've had the pleasure of doing business with in almost 44 years. Fair prices, excellent communications, prompt service all add up to a superior experience.
My only regret is that I wish they had more stuff because I hate going elsewhere.
Keep up the good work, gents!