BJ's Off-Road - No Refund???

[TPICherokee]

Yes they sell stuff they don't have and then do not retun the money very bad business only one worse Z&M Jeep he is just plain WEIRD.

Please explain....

[billyrb]

Mark, you and I have spoken many times about the scuff plates. We advised you immediately that we were out of stock, and you said no problem, keep it on order. I offered to refund your money on multiple occasions, and you said no, keep it and you'd wait for the product. If you want a refund, we have no problem doing that right away (we issue refunds all the time for cancellations, returns, etc.).

[DieselSJ]

Mark, you and I have spoken many times about the scuff plates. We advised you immediately that we were out of stock, and you said no problem, keep it on order. I offered to refund your money on multiple occasions, and you said no, keep it and you'd wait for the product. If you want a refund, we have no problem doing that right away (we issue refunds all the time for cancellations, returns, etc.).

No, he'd rather be a PITA.

Meanwhile...I'm putting together a nice list of stuff I need for the DieselWag. Order should be going through before the end of the week. I've had nothing but excellent service from BJ's.

Thank you guys for supporting our bad habit.

[tribehawk]

No, he'd rather be a PITA.

In his defense, companies do not typically charge your card for a service/product that is on back order or out of stock until it ships. Now if the vendor told him ahead of time they would place a courtesy hold on his card at time of ordering then he really should not have any complaints.

[TPICherokee]

In his defense, companies do not typically charge your card for a service/product that is on back order or out of stock until it ships. Now if the vendor told him ahead of time they would place a courtesy hold on his card at time of ordering then he really should not have any complaints.

And we don't charge peoples cards until their order ships -- UNLESS they pay PayPal, we have no way around this, it is how PayPal handles the transaction.

[tribehawk]

And we don't charge peoples cards until their order ships -- UNLESS they pay PayPal, we have no way around this, it is how PayPal handles the transaction.

Sounds fair to me and typical business practices

[Schlagger]

I've ordered a lot of stuff from BJs. I have had one or two problems, and I quickly realized that you need to call them and talk to them if you have an issue. We are all very quick to use email/forums/etc (I'm just as guilty), and for whatever reason that's just slower with BJs. Every time I have called, I get a nice, knowledgeable person who fixes everything. I've even left messages and they actually do call back. So, if you have an issue, call and talk to a human. It's sort of a nice thing, actually.

[Crist Clapper]

And we don't charge peoples cards until their order ships -- UNLESS they pay PayPal, we have no way around this, it is how PayPal handles the transaction.

Interesting... I didn't know this.

[Dmntxn77]

I am done with you two. Package was delivered (if you looked up the tracking info the. Address is correct). Tracking info is correct. You sent the wrong part- it happens. Just man up and fix the issue. $20 in parts cost you two clowns 5k and counting never mind the bad press.
Customers have a choice who they buy from. Your not mine. Live with it

5k and counting? You are actually tracking and keeping a dollar count of all the parts that you and your club would have bought from BJ's, but now haven't because of this?

I believe you, but I bet a lot of guys think your making that up. You should show them wrong and post up that list you've been keeping.

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[Carnuck]

Too bad he couldn't be bothered to initiate a trace rather than claim the seller is screwing him. Seems to me he got his part and the credit card co was left on the hook for the part. Why else wouldn't he at least try a trace?