Team Grand Wagoneer

[jonmid25]

grandwagoneers.com

Not that anyone who's been around for a while doesn't know already, but stay away from Grandwagoneers.com. I'll throw this out there because I made the mistake of ordering from there recently, without having checked his reviews on this site (the last one about that vendor was back in November, it's pretty self-explanatory). Don't waste your time, patience, money, or civility.

[Rednex4x4s]

I have not had another job for about 2.5 years now and we have another guy working full-time for us and has been for almost 2 years. So BJ's Off-Road is not a side business and hasn't been for 2 years.

In the last 1.5 years we have been striving to provide better customer support which I believe (and most would probably agree) that we have achieved.

In the beginning, it was just myself and Ryan. Ryan was (and still is) just phone customer support in the evenings and I tried to pack boxes, answer phones, bring in stock, etc, etc before I had to go to my regular day job and customer service suffered, I couldn't answer the phone a lot or call people back in a timely manner. This is why I made the decision to quit my day job and hire someone on. We try to answer every phone call but there are still only 2 of us doing so, so sometimes customers will have to leave a message. We return all messages by the end of the day before we go home, no exceptions. Obviously, we can't talk to everyone when we call back but we do call everyone back.

That being said, Rednex4x4s, I do not remember talking to you and I will talk to Matt and see if he remembers but if you PM me your phone number or a list of what you wanted, I can quote it up ASAP.

Thanks for the kudos!

Thats Ok like I said Im sure it was a one time deal But Im from Kansas City and it was back in December I beleive and I specificaly asked whoever if you guys could price match 4wheel parts on tires and he said yes that he would get back to me on prices because I was looking for so much stuff.I shoulda probably worded that different sorry didnt mean to step on any toes I just was wondering to myself why I never heard back.I was trying to get 38" boggers on an 87 G-Wag.Cause I asked him how much lift was on the truck in your pictures that is yellow and Blue and white I think.Its somebody heres truck and it has 39 " Swampers in the pics.Its the one that Tad shows pics of with his parts on it.

[GWDriver]

I have not had another job for about 2.5 years now and we have another guy working full-time for us and has been for almost 2 years. So BJ's Off-Road is not a side business and hasn't been for 2 years.

In the last 1.5 years we have been striving to provide better customer support which I believe (and most would probably agree) that we have achieved.

In the beginning, it was just myself and Ryan. Ryan was (and still is) just phone customer support in the evenings and I tried to pack boxes, answer phones, bring in stock, etc, etc before I had to go to my regular day job and customer service suffered, I couldn't answer the phone a lot or call people back in a timely manner. This is why I made the decision to quit my day job and hire someone on. We try to answer every phone call but there are still only 2 of us doing so, so sometimes customers will have to leave a message. We return all messages by the end of the day before we go home, no exceptions. Obviously, we can't talk to everyone when we call back but we do call everyone back.

That being said, Rednex4x4s, I do not remember talking to you and I will talk to Matt and see if he remembers but if you PM me your phone number or a list of what you wanted, I can quote it up ASAP.

Thanks for the kudos!

Just a personal thank you guys for the outstanding service I've received from BJs. Thanks to Matt for always getting back to me and to Ryan for email & phone response. I realize my queries are sometimes squirrely sounding but I am a virtual mechanical 'newbie' The help is appreciated.

[aerocorey]

unfortunately you arent the first one to complain about them, and certainly wont be the last.

This is a shame. They are the only source I can find for an MJ part I REALLY NEED. Guess I'm going to have to either keep looking or cross my fingers and buy from them.

[jamsni]

This is a shame. They are the only source I can find for an MJ part I REALLY NEED. Guess I'm going to have to either keep looking or cross my fingers and buy from them.

There's always Saul.

[HOOT]

This is a shame. They are the only source I can find for an MJ part I REALLY NEED. Guess I'm going to have to either keep looking or cross my fingers and buy from them.

What part are you looking for?
Maybe someone here has run across it.

[gte901m]

Update.

I called yesterday - they asked me all the usual info - couldn't find my order. They took my phone number and said they would call me back (does this sound familiar?). After an hour, I called them again, I got someone else on the phone. They put me on hold, and finally came back and said they had "found" my order, but it had not shipped. I about lost it. I told them to cancel the order and refund my money on my credit card. We'll see how long that takes.

I'll be making a call to BJs later this week.

[The PIG Smith]

I have not had another job for about 2.5 years now and we have another guy working full-time for us and has been for almost 2 years. So BJ's Off-Road is not a side business and hasn't been for 2 years.

Sorry, I am wrong.
I officially stand corrected.

[DougCo]

Also not happy with Team Grand Wagoneer

Just to add my bit. I ordered a door lock assembly. After it arrived I noticed that it was way too long. Called TGW and the lady was rude, put me on hold and when she came back on the line she said, "Well you have to cut it to size" There was nothing on the website that told me cutting was required. Not a huge deal but her attitude will keep me from ordering from them ever again.
Doug

[Chrome]

Chalk up another happy BJs customer.

[Tanker]

Sorry on that,I thought I told who to deal with and who to stay away from.BJ's Z&M and Jake's = good may be others ,Team GW and the other = bad.I try to steer people that get FSJ's to the better dealers.Sorry on that again,darn CRS.

[BarryL]

I'll put in a plug for BJ's. A few months ago I ordered a new oil pan, midplate, and a couple other items. This was done from their website. The next day, Brent called to thank me for the order. I wasn't in, my wife took the call. It shipped in a timely manner and the order was correct.

[gte901m]

...The next day, Brent called to thank me for the order. I wasn't in, my wife took the call......

That could be bad if your wife didn't know about the order.

[OBX-AUTOMOTIVE]

Originally Posted by TPICherokee
I have not had another job for about 2.5 years now and we have another guy working full-time for us and has been for almost 2 years. So BJ's Off-Road is not a side business and hasn't been for 2 years.....HA! SO!! THE TRUTH COMES OUT!! ...ALL/A/LONG I'VE BEEN THINKING >> THEM EMAIL GET BACKS, ARE SLOW BECAUSE..POOR BRAT, IS WORKING 2 JOBS!!...YOU! THEN, MUST BEEEE SLEEPING A/LOT!!.....WELL!!..WAKE/UP AND ANSWER MY EMAILS, A LITTLE FASTER, NEXT TIME!!.....

[TPICherokee]

Originally Posted by TPICherokee
I have not had another job for about 2.5 years now and we have another guy working full-time for us and has been for almost 2 years. So BJ's Off-Road is not a side business and hasn't been for 2 years.....HA! SO!! THE TRUTH COMES OUT!! ...ALL/A/LONG I'VE BEEN THINKING >> THEM EMAIL GET BACKS, ARE SLOW BECAUSE..POOR BRAT, IS WORKING 2 JOBS!!...YOU! THEN, MUST BEEEE SLEEPING A/LOT!!.....WELL!!..WAKE/UP AND ANSWER MY EMAILS, A LITTLE FASTER, NEXT TIME!!.....

You are just jealous that you aren't as pretty as me.