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  #1  
Old 07-02-2017, 11:55 AM
Distordera Distordera is offline
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Join Date: Jul 18, 2016
Location: Sweden
Posts: 20
Bj's Offroad closed or what?

What is up about Bj's? I have contacted them about previous bought items and items I am interested in buying but no reply.
Once I got an automated reply saying they will contact me in a few days.

It was the same for some years ago but eventually I got them to reply. Now I have waited for some 4 months and getting tired to wait.

Can I buy Jeep parts for export somewhere else? Bj's has some great parts but customer service is zero.
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  #2  
Old 07-02-2017, 12:12 PM
WrenchMonkey WrenchMonkey is offline
232 I6
 
Join Date: Dec 15, 2016
Location: West Seattle
Posts: 224
They could be on holiday but I would expect something to show up online or at their inbox if that were the case.
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1977 J20 w/ the 360 V8 with 304 heads formerly known as "401"....
Edelbrock Performer, Street Demon Carb, HEI Distributor
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  #3  
Old 07-02-2017, 12:30 PM
Distordera Distordera is offline
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Join Date: Jul 18, 2016
Location: Sweden
Posts: 20
Well, I have waited several months so I guess they are not on holiday.
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  #4  
Old 07-02-2017, 02:50 PM
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72jeeperjoe 72jeeperjoe is offline
232 I6
 
Join Date: Nov 08, 2016
Location: Oregon
Posts: 173
It says right on there webpage that they are on holiday until the 12th.
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1983 Jeep Wagoneer-322,000 miles.
1972 Jeep Wagoneer-360-auto-sold
1988 Jeep Grand Wagoneer-One owner-64,000 original miles-Sold unfortunately
1968 Jeep Gladiator, full Resto in progress
1963 two door ifs one owner Wagoneer
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  #5  
Old 07-02-2017, 10:40 PM
SJTD SJTD is offline
350 Buick
 
Join Date: Apr 26, 2012
Location: Lompoc and Sunland, CA
Posts: 1,021
They can't have been on holiday for months. Somethin else must be going on with the OP.
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'84 GW with Nissan SD33T, early Chev NV4500, 300, narrowed Ford reverse 44, narrowed Ford 60, SOA/reversed shackle in fornt, lowered mount/flipped shackle in rear.
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  #6  
Old 07-03-2017, 07:58 AM
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jeepman1 jeepman1 is offline
258 I6
 
Join Date: Jul 22, 2015
Location: Cortez fl
Posts: 356
No refund..

These guys owed me a refund on a part i bought several months ago and... crickets.
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: 98 9er
'83 Honcho j10
'12 Liberty Ltd.. wifes
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  #7  
Old 07-03-2017, 09:21 AM
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babywag babywag is offline
out of order
 
Join Date: Jun 08, 2005
Location: Land of froot loops and cukcoo-nuts, CA
Posts: 8,806
Customer service/communication are not one of their strengths.

On occasion VM's, and emails are not returned or replied to.
Seems you have to email Brent/Ryan directly, or actually get a person on the phone.

I tried to get info on Katzkin seat covers a while back.
No response from VM, no response from asking question via site.
Not in a rush, but an answer woulda been nice.

Not the first time an inquiry has gone nowhere with them.
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'88 GW (aka Babywag) and '90 GW (aka JUNKbucket) both fuel injected
1994 Caprice wagon
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  #8  
Old 07-03-2017, 12:21 PM
Distordera Distordera is offline
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Join Date: Jul 18, 2016
Location: Sweden
Posts: 20
So, can I throw my money at another reseller? Is there any other Jeep specialist that cares about the customers out there?
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  #9  
Old 07-03-2017, 01:57 PM
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acct21 acct21 is offline
327 Rambler
 
Join Date: May 20, 2014
Location: Austin, TX
Posts: 637
You'll never get a human being on the phone at TGW, either. I've ordered from both, and have never had an issue with parts arriving from either one.

A fellow member ordered an engine through BJ's. The engine was apparently DOA, and BJ's has apparently failed to respond to them for months (nor have they addressed the allegations on these boards that they have been unwilling to help).

J&W (used parts) -- excellent customer service in my experience. Some of their parts are a bit more expensive than you'd expect, but I've had nothing but great experiences with them.

http://jwjeep.com/
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1990 Grand Wagoneer with HD towing package -- everything works! (for now...)
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  #10  
Old 07-03-2017, 10:35 PM
RKTINC RKTINC is offline
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Join Date: May 08, 2017
Location: Kansas
Posts: 20
J&W in Antelope CA is a great place for salvage parts. They gave 1000 jeeps in a yard out their back door. Call them directly and speak to the parts desk. Have your year, model and part that you need. They are pros and worth any extra bit they may charge. I plan to order more form them if I need anything. AND I NEED LOTS.

RKTINC
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  #11  
Old 07-04-2017, 05:34 AM
Distordera Distordera is offline
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Join Date: Jul 18, 2016
Location: Sweden
Posts: 20
Ok, good to know. Thanks for the reply!
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  #12  
Old 07-04-2017, 09:59 AM
ShagWagon ShagWagon is offline
350 Buick
 
Join Date: Apr 10, 2016
Location: Oregon Coast
Posts: 774
I use Teamgrandwagoneer.

They answer their phone but, you do have to be persistent. Has taken me a few tries and a few days sometimes. But they do answer and are very nice. I've ordered at least a dozen times in the last year or so and ordered by phone every time.


Bjs ive tried a couple of time and had order fulfillment problems and faulty products with no recourse, refund, apology, discount, credit, or satisfaction.
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87 GW- Fitech EFI,Fitech FCC,Skyjacker Hydro 4" lift,BFG AT KO2 30",Dynamax muffler,MSD distributor,MSD 6al box,Blaster2 coil,ACCEL 8mm,.045 gap,Edlebrock perf 4bbl intake,Elgin perf cam,HD alum radiator,Powermaster 150alt,Alum HD H2O pump,Serhills tailgate harness,Cowl screen mod,Evil Twin grab handles,Rstep's custom AMC lock knobs
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  #13  
Old 07-15-2017, 08:27 AM
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levelhead levelhead is offline
232 I6
 
Join Date: Nov 04, 2016
Location: sask. canada
Posts: 61
Team GW do not answer their phone.....ever. I ordered online from them 3 times but they shorted me on the last order (like many others apparently)
After many attempts I finally got my $ back using Visa.
Then I found BJs.... they almost always answer the phone....they know what they are talking about...and I always get ALL the parts I order.
BJs from now on.
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  #14  
Old 07-15-2017, 09:57 AM
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letank letank is offline
AMC 4 OH! 1
 
Join Date: Jun 03, 2002
Location: San Francisco
Posts: 3,755
You can always call BJ's to see what is happening, of course with the time zone it is a bit challenging...
What do you need... there is always people travelling across the pond on a regular basis.
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Michel
74 wag, 349Kmiles on original ticker/trany, except for the rust. Will it make it to the next get together without a rebuilt? Status: needs a new body.
85 Gwag, 226 Kmiles. $250 FSJ test lab since 02, that refuses to give up but still leaks.

See Ouray 2013, Engine bits and Fuel and brake lines, and Body work
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  #15  
Old 08-11-2017, 07:30 PM
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serehill serehill is offline
Gone,Never Forgotten.
 
Join Date: Nov 22, 2009
Location: Mesquite Texas
Posts: 8,626
Hey everyone

You'll find diversity will all special interest small vendors be patient & keep working on it. They are not getting rich off us. They will respond in time. Keep at it.
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80 Cherokee
360 ci 727 with
Comp cams 270 h
NP208
Edlebrock performer intake
Holley 4180
Msd total multi spark.
4" rusty's springs
Member, FSJ Prissy Restoration Association

If you can't make it better why waste your time. No use repeating the orignal mistakes. I'm to old to push it that's why.
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  #16  
Old 08-28-2017, 04:34 PM
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itselliot itselliot is offline
350 Buick
 
Join Date: Aug 28, 2010
Location: 49410
Posts: 1,012
BJ's

BJ works at the shop evenings (he has a day job)

The # listed is a land line not a cell...so don't bother texting.

Ask me how I know ...
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If the PM's are full,...try e mail!
hpschrot@hotmail.com
616 four 03 44 0 five
'78 J-20 401 Q/T not quite stock anymore....Frame off Resto Mod..Super Cab nearing completion.
"90 GW 360/727/229/3:31s 2" lift (SOLD in 2015)
'78 CJ7 Built from Scratch over a 7 year span.
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  #17  
Old 08-28-2017, 06:38 PM
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JERSEY JOE JERSEY JOE is offline
350 Buick
 
Join Date: Jan 15, 2004
Location: KEARNY, NEW JERSEY
Posts: 1,408
BJ'S

I RECENTLY ORDER CAB MOUNTS FOR MY J-20 AND I HAD THEM IN A WEEK. BJ'S IS A GOOD OPERATION , HUMAN LIKE THE REST OF US.

J & W IN ANTELOPE CALIFORNIA IS AWESOME. I BOUGHT SOME PARTS FROM THEM AND THEY WERE MINT. I GUESS RUST IS NON-EXISTANT IN THE DESERT.
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1977 CJ 7 360 T-18 IHC D300 FARM TRUCK NY
1985 CJ 7 AMC 401, CLARK 285SV 5 SPEED, DANA 60, DANA 44, RUBICON 4.5 LIFT. 37 KRAWLERS
1987 J-20 401 90% COMPLETED.
1985 J-20 360 6 inch lift, 37's plow truck
1986 J-20 360 stock well rusted plow truck
1970 AMX CURRENT PROJECT
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  #18  
Old 08-29-2017, 07:35 AM
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shakari shakari is offline
327 Rambler
 
Join Date: Jul 17, 2004
Location: Portugal by way of South Africa & the UK
Posts: 519
I've used BJs for years when I lived in Africa & also since I emigrated to Portugal and their service has been simply fantastic every single time so I'm surprised others have had such a different experience.
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  #19  
Old 08-29-2017, 09:57 AM
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ProTouring442 ProTouring442 is offline
327 Rambler
 
Join Date: Mar 15, 2011
Location: Harriman, TN
Posts: 650
Just ordered from them last week, was contacted within a day (credit card issue--just moved), had my stuff in a few days. Great guys as usual.
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  #20  
Old 09-14-2017, 07:05 PM
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TPICherokee TPICherokee is offline
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Join Date: Jul 02, 2001
Location: Gig Harbor, WA
Posts: 3,314
Quote:
Originally Posted by itselliot
BJ works at the shop evenings (he has a day job)

The # listed is a land line not a cell...so don't bother texting.

Ask me how I know ...

Not true, I quit my day job 10 years ago and Ryan and I do this full time now.
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www.bjsoffroad.com - BJ's Off-Road - Your Full-Size Jeeps Parts Specialist
1979 Cherokee Chief - 6-inch BJ's Off-Road Lift Kit, TPI Chev 350, 700R4 with NP208 and 4.56 gears, 35x12.50R17, Rhino Front End, J-Truck Rear Axle, GoMango Orange.
1967 M715 - 454 Chevy, TH400, 1100R16 Michelin XZL Tires, Stock otherwise
1996 Suburban Cummins 6BT Swap
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