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  #1  
Old 10-10-2014, 12:11 PM
Ristow Ristow is offline
 
Join Date: Jan 20, 2006
Location: The Great Googley Moogley Midwest.
Posts: 16,880
READ BEFORE USING TEAMGRANDWAGONEER!!!

there have been thread after thread over the years of the poor service this company provides. it is this reason we are warning new guys of this company.

buy at your own risk.
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Quote:
Originally Posted by Hankrod
Ristows right.................again,




Quote:
Originally Posted by Fasts79Chief
... like the little 'you know what's' that you are.


→ Where the kids hang out...

fsjbuilder.org come for the mindless chat,stay for the hand drawn emoticons.

It's like you're unraveling a big cable-knit sweater that someone keeps knitting...and knitting...and knitting...and knitting...

Last edited by Ristow : 08-16-2015 at 10:22 AM.
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  #2  
Old 10-10-2014, 12:13 PM
Ristow Ristow is offline
 
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Location: The Great Googley Moogley Midwest.
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i have stuck the threads on how awful TGW is.
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Quote:
Originally Posted by Hankrod
Ristows right.................again,




Quote:
Originally Posted by Fasts79Chief
... like the little 'you know what's' that you are.


→ Where the kids hang out...

fsjbuilder.org come for the mindless chat,stay for the hand drawn emoticons.

It's like you're unraveling a big cable-knit sweater that someone keeps knitting...and knitting...and knitting...and knitting...
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  #3  
Old 10-13-2014, 09:57 PM
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Tripwire Tripwire is offline
hey,does anyone here know how to.......
 
Join Date: Jul 30, 2000
Location: WA State
Posts: 4,327
Oooh getting ugly now about darn time someone put this up..... I will never ever buy stuff from them- if they had the only part left on the planet and money was no object - I would learn to live without...

Nuff said
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86 GrandWag. Howell fuel Injected 360. MSD Ignition + Dizzy. 727/228 BJ's 2" Lift and 31's

88 Wrangler 4.2, Howell TBI and MSD - Borla Headers w/ Cat-back + winch and 31's AND a M416 trailer (-:
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  #4  
Old 10-14-2014, 03:28 PM
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babywag babywag is offline
out of order
 
Join Date: Jun 08, 2005
Location: Land of froot loops and cukcoo-nuts, CA
Posts: 8,903
Doesn't get much lower than "F"

http://www.bbb.org/wisconsin/busines...ha-wi-44149021
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'88 GW (aka Babywag) and '90 GW (aka JUNKbucket) both fuel injected
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  #5  
Old 10-16-2015, 11:10 AM
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YellowJeep YellowJeep is offline
Master Mechanic
 
Join Date: Jan 20, 2007
Location: Milwaukee, WI
Posts: 822
For what it's worth, I just bought some stuff from them and it shipped and arrived right away. No issues.

Your mileage may vary.
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88 Wrangler - TBI350 SM465 Ford 8.8
79 Cherokee Golden Eagle - AKA "The Screamin Eagle" 5.3 Runs and Drives. TH400 and Q-Trac!
77 Pontiac CanAm - 6.0LSx/4l80e swap
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Carbs suck!
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  #6  
Old 10-20-2015, 12:51 PM
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drherndon drherndon is offline
Noob!
 
Join Date: Nov 12, 2000
Location: Houston, TX
Posts: 14
To add.....not sure if they are getting their act permanently "together" but I have also taken the risk over the past couple of months and had success. The windshield gasket was missing from my full weatherstrip kit order but they got it out asap. My MTS tank ended up being backordered but that was well communicated and verified with MTS. couple other odds and ends here and there which all were fulfilled with no issues.
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  #7  
Old 10-23-2015, 06:50 PM
darylb darylb is offline
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Join Date: Jan 22, 2015
Location: Bountiful, UT
Posts: 91
TeamGrandWagoneer is good by me

I've been using TeamGrandWagoneer for over 3 years now. Almost exclusively since last year. Spent over $3500 in the last 18 months and never had a single problem. I just bought their new seatbelts which are marked as a 2 week wait and 2 days later, today, I got the shipping notice.
I think you guys need to rethink this sticky.
TGW is just as good as BJs Offroad, though a bit pricier they have many things BJs does not. To be honest, I use both to find parts and then look on Amazon. If I can't find what I want there I go to these two.
Anyone know about FSJPARTS.COM They don't have much on their site, but I am curious if they are good shippers and if their parts are what they say they are.
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  #8  
Old 11-17-2015, 05:48 AM
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J10blues J10blues is offline
Grease Monkey
 
Join Date: Mar 21, 2014
Location: WA. State
Posts: 395
Angry TGW sucks!

The problem is not really the buying part, I mean they'll take your money and send you the part. The problem is their customer service sucks! If you ever have to contact them for some reason about an error on your order......forget it! I've recently ordered from them and got the wrong part so naturally I tried to contact them in every way possible and got absolutely no response! That my friend is reason enough to be weary of any business IMHO. I've bought stuff at the local swap meets and if I have a problem with what I bought I know that the chances of returning it is not good, but that's at a swap meet not an established business like TGW. So I disagree with the above post that we should rethink this issue......it's a good thing to warn newbies about TGW! End of Story!!
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Ben
77 J10
360 complete rebuild
TH400
Eddy Performer intake/Non EGR/CompCams 268 H
Eddy 1406
MSD 4AL/MSD 8519Dist/TFI coil
Holley fuel pump
MagnaFlow exhaust

02 Jeep Wrangler TJ
_________________________________________
"Fast is Fine, Accuracy is Final, You Need To Be Slow..In a Hurry!" Wyatt Earp.
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  #9  
Old 11-27-2015, 11:30 AM
darylb darylb is offline
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Join Date: Jan 22, 2015
Location: Bountiful, UT
Posts: 91
I've been buying FSJ parts for over 15 years including BJs, Bulltear, Novak and TGW. So far I've never had to contact TGW, so I wouldn't know about that level of customer service. They provide the products they say at the prices they say and for many of us we never need to talk to them about problems.

I have had a couple of problems with BJs, so I called them. Yes, they answered, but they took their supplier's side in one argument rather than mine. I have also been given completely wrong advice on parts working in my rig by BJs (their 401 TH400 flex plate will not work on my 73 nailhead tranny without an adapter available from both Bulltear and Novak). Does that mean I should go online and give them bad reviews? No, it means that I understand now that they are supporting their suppliers over their customers (and deleting valid bad product reviews) and that they aren't the world's foremost experts on every aspect of FSJ repairs, parts and upgrades. So I will deal with them on this level knowing the issues just like I will with TGW. Every company has good and bad sides to dealing with them. TGW is far from the worst since so far (over $4000 in orders from them) I have not had a problem that required me to contact TGW. And yes, I see that others have had problems contacting them, so I am warned. Just like I know that there are going to be possible issues with Bulltear, Novak, and even the great and glorious BJ's offroad.

So, shouldn't you also warn about Randy's (bad CS as well), Bulltear (people have had problems here) and there are a few posts on this board about issues with BJ's as well. So, all companies have CS issues and going after one seems to be personal rather than factual. I've worked CS before and one thing is certain, you will never satisfy everyone.
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Last edited by darylb : 11-27-2015 at 11:34 AM.
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  #10  
Old 11-27-2015, 12:07 PM
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J10blues J10blues is offline
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Join Date: Mar 21, 2014
Location: WA. State
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Darylb,

You may want to move your post to here so others can chime in, always good to know what others think:

http://www.ifsja.org/forums/vb/showthread.php?t=172505
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Ben
77 J10
360 complete rebuild
TH400
Eddy Performer intake/Non EGR/CompCams 268 H
Eddy 1406
MSD 4AL/MSD 8519Dist/TFI coil
Holley fuel pump
MagnaFlow exhaust

02 Jeep Wrangler TJ
_________________________________________
"Fast is Fine, Accuracy is Final, You Need To Be Slow..In a Hurry!" Wyatt Earp.
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  #11  
Old 11-27-2015, 02:39 PM
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fulsizjeep fulsizjeep is offline
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Join Date: Aug 21, 2002
Location: Jubilee Jeeps.SWCO
Posts: 22,224
Quote:
Originally Posted by darylb
I've been buying FSJ parts for over 15 years including BJs, Bulltear, Novak and TGW. So far I've never had to contact TGW, so I wouldn't know about that level of customer service. They provide the products they say at the prices they say and for many of us we never need to talk to them about problems.

I have had a couple of problems with BJs, so I called them. Yes, they answered, but they took their supplier's side in one argument rather than mine. I have also been given completely wrong advice on parts working in my rig by BJs (their 401 TH400 flex plate will not work on my 73 nailhead tranny without an adapter available from both Bulltear and Novak). Does that mean I should go online and give them bad reviews? No, it means that I understand now that they are supporting their suppliers over their customers (and deleting valid bad product reviews) and that they aren't the world's foremost experts on every aspect of FSJ repairs, parts and upgrades. So I will deal with them on this level knowing the issues just like I will with TGW. Every company has good and bad sides to dealing with them. TGW is far from the worst since so far (over $4000 in orders from them) I have not had a problem that required me to contact TGW. And yes, I see that others have had problems contacting them, so I am warned. Just like I know that there are going to be possible issues with Bulltear, Novak, and even the great and glorious BJ's offroad.

So, shouldn't you also warn about Randy's (bad CS as well), Bulltear (people have had problems here) and there are a few posts on this board about issues with BJ's as well. So, all companies have CS issues and going after one seems to be personal rather than factual. I've worked CS before and one thing is certain, you will never satisfy everyone.


Ask Questions and Research, Research, Research. You probably know this by now...

The 71-73 T400 on Jeep 360s all used an adapter on a NON AMC bell T400. If you really want to put a 401 on that tranny and adapter, you are going to need to have a 360 flexplate re-balanced for the 401 because there was never such an animal made. On the flip side, it would be pretty easy to find an AMC bell T400 (74-79 models) and convert to that using an over the shelf 401 flex plate (74-78). I do not know how you can fault BJs on this particular complaint.
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Ran when parked.
http://jubileejeeps.org/quadratrac
88 GW, 401/727/208, 5" lift, D44s/4.10s/locked up, 35s and a few Evil Twin mods, http://eviltwinfab.com and a few TT's Fabworks mods, http://www.ttsfabworks.com
76 401 Wag, 77 401 Wag, 77 401 J20
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  #12  
Old 11-28-2015, 08:17 PM
Ristow Ristow is offline
 
Join Date: Jan 20, 2006
Location: The Great Googley Moogley Midwest.
Posts: 16,880
nah,we're gonna let this one ride. i just wanna help them show off that F rating they earned.

but thrilled for your great service you received otherwise.
__________________
Quote:
Originally Posted by Hankrod
Ristows right.................again,




Quote:
Originally Posted by Fasts79Chief
... like the little 'you know what's' that you are.


→ Where the kids hang out...

fsjbuilder.org come for the mindless chat,stay for the hand drawn emoticons.

It's like you're unraveling a big cable-knit sweater that someone keeps knitting...and knitting...and knitting...and knitting...
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  #13  
Old 11-28-2015, 09:08 PM
Crist Clapper's Avatar
Crist Clapper Crist Clapper is offline
I'm being stalked by Steve... Save me!
 
Join Date: Apr 28, 2008
Location: Blair County, PA 16662
Posts: 1,475
I fear problems still exists. Two-weeks of emails/calls(personal cell-phone too)... No response.

It seems with these folks if you order the simple/straight-forward stuff... Likely their process will work. Any variation and the dark-hole opens.
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1990 Grand Wagoneer:
Delilah - def: "White Lady (cocktail) with the additional ingredients of egg-whites, sugar, and cream"

1987 XJ Wagoneer Limited:
Desiree - def: “Much Desired” [orig: French] Desirable Charcoal Gray façade, Wood-grain vêneers,and Tan Leather éssentials"

Member, FSJ Prissy Restoration Association (FJS-PRIS)
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  #14  
Old 11-28-2015, 09:18 PM
darylb darylb is offline
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Join Date: Jan 22, 2015
Location: Bountiful, UT
Posts: 91
Quote:
Originally Posted by fulsizjeep
The 71-73 T400 on Jeep 360s all used an adapter on a NON AMC bell T400. If you really want to put a 401 on that tranny and adapter, you are going to need to have a 360 flexplate re-balanced for the 401 because there was never such an animal made. On the flip side, it would be pretty easy to find an AMC bell T400 (74-79 models) and convert to that using an over the shelf 401 flex plate (74-78). I do not know how you can fault BJs on this particular complaint.
I also know that you can buy an adapter for the TH400 to TF727 crankshaft flange from either of two sources I gave in my post so that you can use the 74 and later 401 plate. I went with the Novak rebuilt TH400 with the AMC bolt pattern because I needed a full rebuild and why put in an adapter when you can just change cases for the same cost? Know anyone wants a cheap Nailhead with AMC adapater?

I only "fault" BJs for giving me bad advice. As I was investigating why the 401 to BOP/Nailhead tranny with adapter is bleeding all over my driveway and it isn't the normal Jeep oil leaks, I started hearing about this issue. So, I asked Ryan at BJs because I was going to order their flexplate if they had one for me. He told me their 401 would work for my BOP/Nailhead. Sorry, as you said, research... I got this thing from a guy who put all the right parts on all the wrong way. Made a 401 swap without the right flexplate or adapter and destroyed the tranny and put a square bore on a spread bore intake without an adapter and I had a puddle of fuel on a hot intake after my short test ride. Not to mention the wiring additions, air horn and custom front bumper/bushguard.
And I still use and recommend BJs. Brent and Ryan are honest, fair and do the best they can. Nobody is perfect at everything, and that was my point.

And Crist Clapper may be on to something, I have ordered quite a few items but nothing requiring customization. Seat belts were the most complex, and they came on schedule 14 business days later. What I thought was early was the rest of the order.

Back to this thread (Sorry Ristow, I agree you should move some of this). Obviously TGW has done more than a few people wrong on the customer contact side. But, so far as I can tell they haven't robbed, cheated or done serious wrong to anyone. Mostly irritated and made miserable. My luck with TGW is that I have never needed or asked for their customer service contact, but every other aspect of their service and product is top notch. I don't think I will be special if one of my orders goes awry, I'm simply relating my experiences and bad customer service is pretty much the norm today in all businesses. I'm to the point I give 4 stars for being honest about the product and getting most orders right, and the fifth for going beyond in CS.

BJs exactly the same. I have, though, contacted them for advice (mostly good) and for product assistance which they gave so I have no negatives to say about them and do say positives. My fight is with the product, not the seller. If you want me to go off on Thorley Chocked Down Headers I'll give you an earful. This has nothing to do with Brent, Ryan or BJ's Offroad. They handled my customer service situation fine. However, negative product reviews even with photo evidence are deleted, so I now ignore their reviews altogether. Pretty much like everywhere else.

So, to be fair, TGW gets 4 stars from me and BJs gets 5. They do give good customer support.

Sorry again Ristow, I will now leave this hijacked thread and flog myself with a broken fan belt.
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Last edited by darylb : 11-28-2015 at 09:31 PM.
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  #15  
Old 11-28-2015, 11:23 PM
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J10blues J10blues is offline
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Join Date: Mar 21, 2014
Location: WA. State
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Well that was a 360.........but I still think TGW's customer service sucks!!Lol!
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Ben
77 J10
360 complete rebuild
TH400
Eddy Performer intake/Non EGR/CompCams 268 H
Eddy 1406
MSD 4AL/MSD 8519Dist/TFI coil
Holley fuel pump
MagnaFlow exhaust

02 Jeep Wrangler TJ
_________________________________________
"Fast is Fine, Accuracy is Final, You Need To Be Slow..In a Hurry!" Wyatt Earp.

Last edited by J10blues : 11-28-2015 at 11:27 PM.
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  #16  
Old 12-03-2015, 08:18 AM
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Carol1982 Carol1982 is offline
Jeepers Creepers
 
Join Date: Feb 05, 2015
Location: Johnson City, Texas
Posts: 125
What Crist said in the above post is exactly true. If a part is back ordered, or you need to return something. Good Luck! They DO NOT respond to any email I have ever sent in the last year of dealing with them. It usually takes numerous phone calls to get anything straightened out. It can be very hard to get them to answer the phone, but if you are very persistent, you will finally get through to a person. I also have found they will not call you back, and leaving a message on their answering machine is futile. It can be a very frustrating experience and can take days/ a month to straighten things out. My personal experience. Persistence and lots of patience and time is needed sometimes to deal with TGW.
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1999 Jeep Cherokee Sport "Little Jeep"
2008 Jeep Grand Cherokee Limited Hemi "Big Jeep"
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Build link: http://www.ifsja.org/forums/vb/showthread.php?t=177460
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  #17  
Old 12-03-2015, 10:00 AM
SJTD SJTD is offline
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Location: Lompoc and Sunland, CA
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How about using Paypal? Aren't they pretty good at putting the heat on the vendor?

My first call would be to Paypal or the CC company to reverse the payment. Then wait for TGW to call me.
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  #18  
Old 12-03-2015, 10:11 AM
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Crist Clapper Crist Clapper is offline
I'm being stalked by Steve... Save me!
 
Join Date: Apr 28, 2008
Location: Blair County, PA 16662
Posts: 1,475
PayPal can be iffy and lengthy on non-eBay purchases. For sure... Using a Credit-Card is preferable. Although when I have reversed the charges in the past... It didn't help to get a resolution any faster.
__________________
1990 Grand Wagoneer:
Delilah - def: "White Lady (cocktail) with the additional ingredients of egg-whites, sugar, and cream"

1987 XJ Wagoneer Limited:
Desiree - def: “Much Desired” [orig: French] Desirable Charcoal Gray façade, Wood-grain vêneers,and Tan Leather éssentials"

Member, FSJ Prissy Restoration Association (FJS-PRIS)
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  #19  
Old 12-03-2015, 12:15 PM
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Carol1982 Carol1982 is offline
Jeepers Creepers
 
Join Date: Feb 05, 2015
Location: Johnson City, Texas
Posts: 125
Yes, my last order was probably the biggest screw up on their part. I was about to call CC company, but finally they shipped the correct parts after a month. A girl I was dealing with quit in the middle of my mess, so that made it worse. The big problem is, sometimes they are the only vendor for a product that you really must have, so you are stuck.
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1982 Jeep Cherokee Laredo 4-door "Crusty"
1999 Jeep Cherokee Sport "Little Jeep"
2008 Jeep Grand Cherokee Limited Hemi "Big Jeep"
Member, FSJ Prissy Restoration Association
Build link: http://www.ifsja.org/forums/vb/showthread.php?t=177460
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  #20  
Old 12-03-2015, 02:31 PM
darylb darylb is offline
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Join Date: Jan 22, 2015
Location: Bountiful, UT
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I would rather be ignored by TGW than lied to and laughed at by Comcast or Microsoft. More than half of the Amazon vendors I deal with ignore email and phone messages requesting updates even on months old backorders (I am waiting for cabinet hinges I ordered 5 weeks ago from one Amazon vendor and communications are zero). There are even local companies I have to drive down and show my face to get their attention.

Again, can anyone show where TGW has done more than give lousy customer service? Bad products? Stolen money? Lied about products, shipments or billing? Refused to deal with a lost or damaged shipment?

Compared to many small specialty businesses TGW is about normal for customer service, poor to lousy. Top that off with nobody being able to say they have been robbed or cheated. Which is why I can't understand the venom on this site for them. Other sites also complain about customer service with TGW, but this site goes quite a bit further. There is an absolute hatred towards TGW that simply is excessive compared to the actual issues in my opinion.

And if you look at their newest catalogue I will agree with Carol1982 that they are often the only source for some products. As I said at the start of this, when I can find it on Amazon or elsewhere cheaper I buy it there first. But they do have a nice selection of products that I couldn't find elsewhere or were better than what I could find elsewhere.

TGW is far from my preferred source of FSJ parts, but knowing that I may have communications issues with them if there are problems is not enough reason to ignore that they do have parts I need and as far as I can tell have always delivered those parts when they take people's money (though not always on time or without frustration). Just be aware, look elsewhere for a better deal, and if you can't find one then TGW is a good source for FSJ parts. It's just an annoying one to those who have problems with them.
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