Back in the mid 90's, when I was in the Navy, I bought a Gerber multi-tool. I used it several times, every day on my ship. I considered it absolutely essential to do my job. I got out in 2001, got a (mostly) desk job, and my Gerber went into my gun kit for use there.
Over the last almost 20 years I have used the flat head screw driver pieces on that Gerber to pry on things and have broken the corners off all 3 of the flat head screw driver parts. Last week I sent an email to Gerber that said
There was a couple back and forths between us (send is a picture of the whole tool so we can see what model it is, I sent them pictures, etc.). Their final response today was:
That is AMAZING to me! Not only did they not ask for my old one back, which I would have gladly sent them, but they did not ask for shipping cost, did not ask for replacement cost, nothing! They just asked for my address! I expected to pay about $30 for them to replace the broken screw drivers and sharpen my knife. I am SOOoooooo happy about this!
Passing this along hoping they get a little more business!
Over the last almost 20 years I have used the flat head screw driver pieces on that Gerber to pry on things and have broken the corners off all 3 of the flat head screw driver parts. Last week I sent an email to Gerber that said
Originally posted by rang-a-stang
Originally posted by Gerber parent company Fiskars customer service
Passing this along hoping they get a little more business!
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