I just thought I would share my experience...
I called them on the phone to order a dozen or so parts: window wipes, weather stripping, lock set, etc. The lady on the phone asked "what year vehicle" - I said '82 cherokee - I hear her mumble XJ. I correct her and explain that it is a full size. She didn't get it. She put me on hold - must have asked someone else there for help. I was inquiring about window tracks. She said she would have to check the back for them, and would call me back in 1hr. She never called me back. I called them again 3hrs later and got someone else. I had to go through the entire process again. They finally said they had them. I placed my order later that afternoon - Feb 19th. They charged my credit card that same day.
I called them on Feb 25th to try and get a tracking number - they said they would look up my order and call me back in 20 minutes. They didn't call, so I called them back in 1hr. Some one else answered the phone - they said the person I spoke with earlier was at lunch. This person looked up my order while I waited on hold. He then informed me it had not yet shipped - they were waiting on one part to arrive - one that they told me earlier was in stock.
I was a little PO'd at this point. He offered to ship everything but that one part "at not extra charge". Todays is March 3rd and nothing has arrived.
I'm not sure what carrier they use for shipping, but weatherstripping and door locks shouldn't take 8 days to get here.
Maybe this is non-typical for them, but I will not be doing business with them again.
I called them on the phone to order a dozen or so parts: window wipes, weather stripping, lock set, etc. The lady on the phone asked "what year vehicle" - I said '82 cherokee - I hear her mumble XJ. I correct her and explain that it is a full size. She didn't get it. She put me on hold - must have asked someone else there for help. I was inquiring about window tracks. She said she would have to check the back for them, and would call me back in 1hr. She never called me back. I called them again 3hrs later and got someone else. I had to go through the entire process again. They finally said they had them. I placed my order later that afternoon - Feb 19th. They charged my credit card that same day.
I called them on Feb 25th to try and get a tracking number - they said they would look up my order and call me back in 20 minutes. They didn't call, so I called them back in 1hr. Some one else answered the phone - they said the person I spoke with earlier was at lunch. This person looked up my order while I waited on hold. He then informed me it had not yet shipped - they were waiting on one part to arrive - one that they told me earlier was in stock.
I was a little PO'd at this point. He offered to ship everything but that one part "at not extra charge". Todays is March 3rd and nothing has arrived.
I'm not sure what carrier they use for shipping, but weatherstripping and door locks shouldn't take 8 days to get here.
Maybe this is non-typical for them, but I will not be doing business with them again.
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