International Full Size Jeep Association
Home Forums Reader's Rigs Tech Library Trail Stories FSJ-List
International Full Size Jeep Association  

Go Back   International Full Size Jeep Association > Classifieds > "Look Here" for Parts, Vehicles and Vendors > Customer Corner: (Vendor product discussions)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-10-2013, 06:13 AM
steamship's Avatar
steamship steamship is offline
232 I6
 
Join Date: Mar 18, 2011
Location: Germany
Posts: 81
Team Grand Wagoneer - Very nice !

Hi guys,

after all the bad things it is maybe time to write some good experience
with TGW.

I ordered last week 5 items for my Wagoneer.
Parts were shipped the same day with tracking number.
Received the parts three days later in Germany together with
a nice TGW advertising bag and sticker for free.

That´s as it should be.

Greetings,
Gunnar
__________________
1990 Grand Wagoneer - Baltic Blue/ Sand

Reply With Quote
  #2  
Old 09-10-2013, 06:18 AM
jeepfan93's Avatar
jeepfan93 jeepfan93 is offline
Bleedin' Gasoline
 
Join Date: Feb 07, 2006
Location: machester, New Jersey
Posts: 2,104
Grats! Glad they got it done. Good people over there.
__________________
Jeeps are Jeeps, keep Jeepin
>It's not about the ten hour drive to get the rust bucket jeep, it's about where your your going when it's done
87GW 99 Durango 5.2 drivetrain, SOA 35in Falken Wildpeak. MT rims
1997 Ram 1500 5.2 33in Falken Rocky Mounts for haulin
Reply With Quote
  #3  
Old 09-10-2013, 11:51 AM
cma's Avatar
cma cma is offline
350 Buick
 
Join Date: Jan 26, 2012
Location: Austria
Posts: 1,462
Can`t belive it....

Wanted to start with a initial order, but after all the horrible messages here i let it be...

so it could be time to try -)))
__________________
Markus!

Member, FSJ Prissy Restoration Association

Note: Everyone has a plan until they get punched in the face. - Mike Tyson

Cherokee Chief Laredo, 360 cui, selec trac, black, 12/1982

Picture story:

https://picasaweb.google.com/1019823...eat=directlink
Reply With Quote
  #4  
Old 09-26-2013, 06:06 AM
see2xu's Avatar
see2xu see2xu is offline
Member
 
Join Date: Feb 18, 2013
Location: Greensboro NC; Estero, FL
Posts: 35
TGW

I've spent a couple of thousand dollars with them. I had only one order where they shorted me an item, and they promptly shipped it, without any additional charges to me.

However, I found that they are dreadful about dealing with more complex problems. The headliner material I ordered arrived insufficient for the job, so I had a local guy do it with fabric he supplied, and sent the material back for credit. Nothing. No response to repeated inquiries, no credit forthcoming. It's the silence that is most annoying.

Then, a Powermaster alternator, purchased from them, failed after less than 500 miles of driving. A TGW representative told me it was under warranty, so I duly shipped it back to them, and, again, nothing. Repeated inquires, no responses. I subsequently discovered that the woman who I'd been in touch with, had left the company, but that shouldn't matter.

They're like the U.S. Postal Service - they usually do their job correctly, but when you present an exception or a complaint, you're on your own.
Reply With Quote
  #5  
Old 11-17-2013, 10:55 AM
Bigwood91's Avatar
Bigwood91 Bigwood91 is offline
Member
 
Join Date: Jul 30, 2005
Location: Peoria, IL
Posts: 35
That is hard to believe. I Got the wrong part. Sent 3 emails. Left numerous voicemails over the last 4 months. No reply. I'm guessing if I placed another order online they would have no problem taking my money. It's very frustrating since there are many parts I need. I've resorted to using other sources. If anyone has a personal contact with these ppl a simple return call and correct part could possibly sway me to start buying from them again
__________________
C.Johnson---1990 GW ISUZU 4BD1T/700R4/241C. Rolling on Chevy rallies & Cooper 32x11.5x15 AT3

The first requisite of a good citizen in this republic of ours is that he shall be able and willing to pull his own weight..T. Roosevelt
Reply With Quote
  #6  
Old 02-10-2014, 06:46 PM
bg2pres's Avatar
bg2pres bg2pres is offline
Grease Monkey
 
Join Date: Dec 07, 2003
Location: Houston
Posts: 326
I had an issue with them and never understood how the issue happened. I am skeptical, but I hope they have their stuff in order now...

Its too easy to do right.
__________________
bg2pres
1979 Jeep Cherokee Golden Eagle
1990 Jeep Grand Wagoneer
2012 Jeep Wrangler Unlimited
1981 Jeep Scrambler Laredo CJ8 (sold)
2000 Jeep Wrangle TJ Sahara (sold)
Reply With Quote
  #7  
Old 02-10-2014, 06:54 PM
serehill's Avatar
serehill serehill is offline
Gone,Never Forgotten.
 
Join Date: Nov 22, 2009
Location: Mesquite Texas
Posts: 8,626
Yeah sure

Same here I have never had 5 minutes of issues with them. They are my preferred vendor.


Don't get me wrong I'll use the other vendors to but these are my primaries.
__________________

80 Cherokee
360 ci 727 with
Comp cams 270 h
NP208
Edlebrock performer intake
Holley 4180
Msd total multi spark.
4" rusty's springs
Member, FSJ Prissy Restoration Association

If you can't make it better why waste your time. No use repeating the orignal mistakes. I'm to old to push it that's why.
Reply With Quote
  #8  
Old 03-05-2014, 03:17 PM
asphaltrockdweller's Avatar
asphaltrockdweller asphaltrockdweller is offline
350 Buick
 
Join Date: Jul 09, 2009
Posts: 1,038
They have been my vendor of choice as well.

I have tried all the other usual suspects, and they have all given me horrible service over the years. Never had in stock, had to wait on their vendors
Sent defective parts, and I had to wait to send the parts back so they would send out a new one (only to find out the part would then be on back order), never return phone calls or emails ............

TGW has been great over the last two years for me.
Of course YMMV?
__________________
76 wagoneer
76 wagoneer
Reply With Quote
  #9  
Old 03-05-2014, 03:22 PM
Crist Clapper's Avatar
Crist Clapper Crist Clapper is offline
I'm being stalked by Steve... Save me!
 
Join Date: Apr 28, 2008
Location: Blair County, PA 16662
Posts: 1,475
I must be on their non-preferred customer list. Guess I will have to create an alias!
__________________
1990 Grand Wagoneer:
Delilah - def: "White Lady (cocktail) with the additional ingredients of egg-whites, sugar, and cream"

1987 XJ Wagoneer Limited:
Desiree - def: “Much Desired” [orig: French] Desirable Charcoal Gray façade, Wood-grain vêneers,and Tan Leather éssentials"

Member, FSJ Prissy Restoration Association (FJS-PRIS)
Reply With Quote
  #10  
Old 03-31-2014, 03:21 PM
orangebang's Avatar
orangebang orangebang is offline
Member
 
Join Date: May 04, 2009
Location: california
Posts: 49
Ordered from them 12 days ago and got order today all looks right and all items arrived in good condition happy with them. Will order again
__________________
1964 J 300 dana 44's 3.55's, 383 chevy 420 hp 460 tq, turbo 350, 35 all terains, and 2.5 kings.

1964 J 200 stock except previous owner put a 327 in it does not run yet.
Reply With Quote
  #11  
Old 03-31-2014, 05:32 PM
ajminla ajminla is offline
232 I6
 
Join Date: Jun 07, 2010
Location: Los Angeles CA
Posts: 228
Team Grand Wag

I haven't ordered from them lately but I have a lot in the past and have never had any problems. They were even willing to take returns and credit.

Last week I called about some items cause I noticed website had been redesigned and my log in didn't have any of my old orders. Also, they used to have group discount for IFSJA members that was automatically applied to your order if you signed in. I emailed the woman I used to deal with as well as the general sales email. Also I left a voice message.

Didn't get any response for three days. Then a nice email with answers to all my questions from a new sales person. My old profile was still there but not visible to me. That got all fixed.

So I'm thinking some employee/ownership turnover that made for some problems but possibly resolved now.
Any one else experience something similar?
__________________
'89 Grand Wagoneer
Black with Sand Interior
"The Other Woman"

'87 Grand Wagoneer
Off White with Tan Interior
"Dad, what are you going to do with the White One!"
Reply With Quote
  #12  
Old 04-02-2014, 12:11 AM
ffrayer's Avatar
ffrayer ffrayer is offline
Member
 
Join Date: Mar 08, 2014
Location: California
Posts: 28
Thumbs up

Ordered fro. Them a few times now. - Had one issue with a broken part (was USPS) and not their fault- got the replacement out sane day no cost !! After ny BJ's nightmare TW is my preferred vendor.
Reply With Quote
  #13  
Old 05-27-2014, 05:58 PM
ffrayer's Avatar
ffrayer ffrayer is offline
Member
 
Join Date: Mar 08, 2014
Location: California
Posts: 28
Red face

[quote=serehill]Same here I have never had 5 minutes of issues with them. They are my preferred vendor.


Don't get me wrong I'll use the other vendors to but these are my primaries.[/QUOT

Needed a distributor out to me quick for Memorial Fay weekend. All the other parts store needed 2-3 days. Called TGW. Overnighted it to me and didn't kill me on shipping.
Buddy just ordered the complete 6" lift from them looking forward to making a video how do the lift.
Reply With Quote
  #14  
Old 06-21-2014, 12:12 PM
jdempsey jdempsey is offline
Member
 
Join Date: Mar 05, 2014
Location: United States
Posts: 31
Yep had good results on 3 orders so far.


Fast processing, and fast shipping.
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Team Grand Wagoneer has finally got it! Crist Clapper General FSJ Discussion 45 06-16-2013 07:51 AM
Need some really nice pics of member rides for an AMC/Jeep calendar Greg Taylor General FSJ Discussion 0 01-04-2010 05:29 PM
paris - jeep - nice, nice, nice!!! NSFW sportsidedan General FSJ Discussion 13 07-18-2009 04:05 PM
People are nice over the Holidays... DerekTJeep General FSJ Discussion 8 12-05-2008 10:40 AM


All times are GMT -6. The time now is 01:55 AM.


Powered by vBulletin Version 3.5.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
corner corner