BJ's - You blew it bigtime!
In April, I started the process of painting a 1982 Wag Ltd that used to belong to me. The present owner and I drove 349 miles to a shop in Jacksonville, to drop the Wag off where it will be painted, and I spent a weekend there tearing it down, aware of what parts should have been available according to BJ's web catalog and a number of other sources I've found over the years.
On May 31, we created an online order for a bunch of parts (door seals, weatherstrip, trim pieces, etc.) totalling $670, and followed it up by calling their phone number to submit payment.
Talking to Matt, there was some issue that required me to call back, but when I did I repeatedly received their answering service. And they closed for the day before calling me back.
So I got online on June 1, and re-created the order, this time having the vehicle's owner submit a credit card payment. All of the items were to be delivered to the Jacksonville address.
This was all done with my BJ's account, so they had my phone number and email address along with this order.
Also, I privately bought a tailgate piece from Ryan, as I was buying several parts via eBay and elsewhere and having them shipped to the shop in Jacksonville. The guy who was doing the painting was out of town until last weekend, but when he got back he told me there were several boxes of parts there.
So this past Wednesday, June 20, I again drove to Jacksonville with the intention of helping the painter and putting all the parts on the Wag to finish it. I saw a few boxes there: the tailgate piece from Ryan (which, BTW, was not quite as nice as I had hoped, not better than the piece it was supposed to replace, and I could've gotten one in the same or better shape at a salvage yard); a set of NOS taillamps from eBay'er; and a set of interior panels from Miltrucks Eric), but nothing from BJ's.
So I called them on Thursday, and Matt told me a few things were out of stock (the upper rain gutter molding, interior kick panels, and the antenna), and they had not processed any of the order. He said he had tried to call the guy in Jacksonville a week or so earlier.
I was steamed! I mean, Great Googley MoogleyGreat Googley MoogleyGreat Googley Moogley, Matt, why would you NOT call or email me about this?! You have nothing to do with the guy in Jacksonville except to send him the dad-burn'd parts!
I helped the painter do as much as I could. He doesn't know FJS's like I do - this will be my fourth completed FSJ restoration - and I got it to where all he had to do was tape it off and paint (nice 2-tone, Olympic White over Topaz Gold).
I was so aggravated Thursday night I couldn't sleep, and at 2:30 AM got up and drove the 350 miles back here (to Navarre, near Pensacola). A whole lotta drivin' and losin' workin' days...
So yesterday, calmed down a bit, I called BJ's and asked to speak to Brent. Matt said Brent was busy and he would call me back. That never happened. So I tried repeatedly to call before their closing time, 4:00 PM PST, and did not get past their voice mail greeting.
Today, we ordered all the stuff we need from Team Grand Wagoneer. It'll be there next Thursday, guaranteed, and they'll email me tracking numbers. It cost us about $100 more, but definitely worth it. Unfortunately, I have to do the driving to Jacksonville and back again.
I will never buy anything from those +fine fellows+ at BJ's again! Totally lost respect for them, blowing me off as they did.
We did it to Japan. We can do it to it to Iran!
Last edited by Retro93 : 06-25-2007 at 08:49 AM.