ShagWagon, I'm never rude to our customers, even when they are being rude to me. I make it a point not to ever lose my cool, regardless of what is happening on the other end of the phone. I cancel orders all the time for myriad of reasons, and I don't get bent out of shape when asked to do so.
Regarding the note about the sticky post, that wasn't meant to make you look stupid, rather it was to let you know it wasn't a "phantom" discount and how to find it. Sorry you felt that way, but that wasn't how it was written or intended.