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I decided to start a new thread on this, because I wasn't sure if I should just add to the original thread started by "Billy Wagoneer" since this is a different issue.
I placed an order on 11/27/2012 (order still says pending on their website). Included in the order was: CROWN INNER T-GATE GLASS CHANNEL PAIR#5465084
On 12/04/2012 I emailed Amanda looking for an update because the status hadn't changed. I was told I would be receiving the order any day, but that it would be missing the inner channels, as they were out of stock, and should arrive shortly. I then asked that they be removed form the order, and I be refunded the $39.99. I did not receive a response to this.
On 12/14/2012 I got an email from Hilda saying that they were uncertain if they would be receiving any more of the inner channels. I was offered the option to pay an additional $90.05 for OEM replacements, or they could refund my money to me. Since I had already asked to receive a refund, I replied immediately that I would prefer the refund. No response.
On 12/27/2012 I again replied to Hilda's email indicating that I would like a refund, and was wondering when I might hear form someone there about the status of the refund. No response received yet.
I will be phoning them this week, and trying to sort through this. No, $40 isn't a lot of money, but it's the principle of the thing. Team Grand Wagoneer will be my absolute last resort for any future orders for my Cherokee.
I placed an order on 11/27/2012 (order still says pending on their website). Included in the order was: CROWN INNER T-GATE GLASS CHANNEL PAIR#5465084
On 12/04/2012 I emailed Amanda looking for an update because the status hadn't changed. I was told I would be receiving the order any day, but that it would be missing the inner channels, as they were out of stock, and should arrive shortly. I then asked that they be removed form the order, and I be refunded the $39.99. I did not receive a response to this.
On 12/14/2012 I got an email from Hilda saying that they were uncertain if they would be receiving any more of the inner channels. I was offered the option to pay an additional $90.05 for OEM replacements, or they could refund my money to me. Since I had already asked to receive a refund, I replied immediately that I would prefer the refund. No response.
On 12/27/2012 I again replied to Hilda's email indicating that I would like a refund, and was wondering when I might hear form someone there about the status of the refund. No response received yet.
I will be phoning them this week, and trying to sort through this. No, $40 isn't a lot of money, but it's the principle of the thing. Team Grand Wagoneer will be my absolute last resort for any future orders for my Cherokee.
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