View Single Post
Old 03-03-2008, 09:56 AM
TPICherokee's Avatar
TPICherokee TPICherokee is offline
Join Date: Jul 02, 2001
Location: Gig Harbor, WA
Posts: 3,309
Originally Posted by The PIG Smith
I was referring to local Vendors like BJs, ZMJeeps and others.

I have not had another job for about 2.5 years now and we have another guy working full-time for us and has been for almost 2 years. So BJ's Off-Road is not a side business and hasn't been for 2 years.

In the last 1.5 years we have been striving to provide better customer support which I believe (and most would probably agree) that we have achieved.

In the beginning, it was just myself and Ryan. Ryan was (and still is) just phone customer support in the evenings and I tried to pack boxes, answer phones, bring in stock, etc, etc before I had to go to my regular day job and customer service suffered, I couldn't answer the phone a lot or call people back in a timely manner. This is why I made the decision to quit my day job and hire someone on. We try to answer every phone call but there are still only 2 of us doing so, so sometimes customers will have to leave a message. We return all messages by the end of the day before we go home, no exceptions. Obviously, we can't talk to everyone when we call back but we do call everyone back.

That being said, Rednex4x4s, I do not remember talking to you and I will talk to Matt and see if he remembers but if you PM me your phone number or a list of what you wanted, I can quote it up ASAP.

Thanks for the kudos!
__________________ - BJ's Off-Road - Your Full-Size Jeeps Parts Specialist
1979 Cherokee Chief - 6-inch BJ's Off-Road Lift Kit, TPI Chev 350, 700R4 with NP208 and 4.56 gears, 35x12.50R17, Rhino Front End, J-Truck Rear Axle, GoMango Orange.
1967 M715 - 454 Chevy, TH400, 1100R16 Michelin XZL Tires, Stock otherwise
1996 Suburban Cummins 6BT Swap
Reply With Quote